Privacy Policy

Updated at 2024-05-16

At M Mobile Lab Limited, we place a high priority on safeguarding your privacy. This Privacy Policy serves to elucidate how your personal information is gathered, utilized, and shared by M Mobile Lab Limited.

This Privacy Policy pertains to our website and its associated subdomains (collectively referred to as our “Service”), including our application, M Mobile Lab Ltd. By utilizing or accessing our Service, you acknowledge that you have reviewed, comprehended, and c​onsented to our collection, storage, utilization, and disclosure of your personal information as outlined in this Privacy Policy and our Terms of Service.

Definitions and important terms

In order to provide clear explanations in this Privacy Policy, the following terms are strictly defined whenever they are mentioned:

Cookie: a small piece of data created by a website and stored by your web browser. It is used to identify your browser, offer analytics, and remember details about you such as your language preference or login information.

Company: when this policy refers to “Company,” “we,” “us,” or “our,” it is indicating M Mobile Lab Ltd, located at 6 Stanton Terrace, Kingston 6, Jamaica W.I., which is accountable for your information according to this Privacy Policy.

Country: the location where M Mobile Lab Ltd or the owners/founders of M Mobile Lab Ltd are based, in this instance, it is Jamaica.

Customer: denotes the company, organization, or individual that has a mutual agreement with M Mobile Lab Ltd to receive Service for managing relationships with consumers or service users.

Device: any internet-connected device like a phone, tablet, computer, or any other tool that can access M Mobile Lab Ltd and its services.

IP address: Each Internet-connected device is assigned a unique number known as an Internet Protocol (IP) address. These numbers are typically assigned in geographical blocks and can help identify the location from which a device is connecting to the Internet.

Personnel: refers to individuals employed by M Mobile Lab Ltd or under contract to provide services on behalf of either party.

Personal Data: any information that, either directly or indirectly, in conjunction with other data – including a personal identification number – enables the identification or identifiability of a natural person.

Service: pertains to the service offered by M Mobile Lab Ltd as outlined in the relevant terms (if available) and on this platform.

Third-party service: includes advertisers, contest sponsors, promotional and marketing partners, and other entities that provide our content or offer products or services that may be of interest to you.

Website: the website of M Mobile Lab Ltd, accessible via the following URL: https://mobile-lab.org

You: an individual or entity registered with M Mobile Lab Ltd to utilize the Services.​

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

• Name / Username
• Phone Numbers
• Email Addresses
• Mailing Addresses
• Job Titles
• Billing Addresses
• Age

We also collect information from mobile devices for a better user experience, although these features are completely optional:

• Location (GPS): Location data helps to create an accurate representation of your interests, and this can be used to bring more targeted and relevant ads to potential customers.

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails.

When does M Mobile Lab Ltd use end user information from third parties?

M Mobile Lab Ltd will collect End User Data necessary to provide the M Mobile Lab Ltd services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does M Mobile Lab Ltd use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a M Mobile Lab Ltd customer, we receive information from a third party that provides automated fraud detection services to M Mobile Lab Ltd. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers. 

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

M Mobile Lab Ltd will gather personal data provided by you. Additionally, we may receive personal information from third parties as outlined above.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We retain your data for the duration necessary to provide M Mobile Lab Ltd services to you and to fulfill the purposes outlined in this policy. This principle also applies to any third parties with whom we share your data for service provision. Once the data is no longer required for operational or legal compliance reasons, we will either delete it from our systems or anonymize it to ensure your identity remains protected.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to M Mobile Lab Ltd or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

M Mobile Lab Ltd is incorporated in Jamaica. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the M Mobile Lab Ltd Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information M Mobile Lab Ltd collects depend on your relationship with M Mobile Lab Ltd. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Personnel

If you are a M Mobile Lab Ltd worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of M Mobile Lab Ltd or any of its Corporate Affiliates (as defined herein), or that portion of M Mobile Lab Ltd or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with M Mobile Lab Ltd, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of JM without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of JM, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using M Mobile Lab Ltd or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by M Mobile Lab Ltd. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Advertising

This website may contain third party advertisements and links to third party sites. M Mobile Lab Ltd does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements and sites and the offerings made by the third parties.

Advertising keeps M Mobile Lab Ltd and many of the websites and services you use free of charge. We work hard to make sure that ads are safe, unobtrusive, and as relevant as possible.

Third party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by M Mobile Lab Ltd of the third party sites, goods or services. M Mobile Lab Ltd takes no responsibility for the content of any of the ads, promises made, or the quality/reliability of the products or services offered in all advertisements.

Cookies for Advertising

These cookies collect information over time about your online activity on the website and other online services to make online advertisements more relevant and effective to you. This is known as interest-based advertising. They also perform functions like preventing the same ad from continuously reappearing and ensuring that ads are properly displayed for advertisers. Without cookies, it’s really hard for an advertiser to reach its audience, or to know how many ads were shown and how many clicks they received.

Cookies

M Mobile Lab Ltd uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").

You acknowledge and agree that M Mobile Lab Ltd shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. M Mobile Lab Ltd does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy Policy

Tracking Technologies

• • Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few.
• • Cookies
  • We use Cookies to enhance the performance and functionality of our platform but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the platform as we would not be able to remember that you had logged in previously.
• • Local Storage
  • Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.
• • Sessions
  • "Sessions"  identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

• Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
• Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
• Personal data should be held no longer than necessary to fulfil its purpose.
• People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At M Mobile Lab Ltd we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. M Mobile Lab Ltd processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.

Online Privacy Protection Act of Jamaica

Requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

users have the following rights:

• Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
• Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
• Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
• Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.

We do not engage in the sale of Personal Information belonging to our users.

Should you make a formal request, we are committed to providing a response within one month. If you wish to exercise any of these rights, please do not hesitate to contact us.

For further information regarding these rights, please feel free to reach out to us.

Contact Us

Don't hesitate to contact us if you have any questions.

• Via Email: [email protected]
• Via Phone Number: 1.876.622.3861
• Via this Link: https://mobile-lab.org
• Via this Address: 59 1/2 Mannings Hill Road, Kingston, Jamaica W.I.

Terms of Service

Updated at 2024-05-16

Service Level Agreement (SLA)

This Service Level Agreement (SLA) is a documented agreement between M Mobile Lab Ltd (the "Service Provider") and [Customer] (the "Customer") that defines the level of service the Customer should expect, while laying out the metrics by which service is measured, as well as remedies or penalties should agreed-upon service levels not be achieved. 

Introduction

M Mobile Lab Ltd ("M Mobile Lab", "we", "us", or "our") provides a range of Information and Communication Technology (ICT) services to its customers. These Terms of Service ("Terms") outline the terms and conditions under which M Mobile Lab provides its services to you ("Customer", "you", or "your"). By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. DEFINITIONS AND KEY TERMS

In these Terms, the following definitions apply:

• "Services" means the ICT services provided by M Mobile Lab, including but not limited to network infrastructure design, implementation, and maintenance, software development, cybersecurity solutions, and technical support.
• "Customer Data" means all data, information, and content provided by the Customer to M Mobile Lab in connection with the Services.
• "Confidential Information" means all confidential and proprietary information disclosed by one party to the other, including but not limited to trade secrets, business strategies, and technical information.
• Company: in the context of this policy, “Company,” “we,” “us,” or “our” refer to M Mobile Lab Ltd, the entity accountable for your information under this Return & Refund Policy.
• Customer: denotes the company, organization, or individual that registers to utilize the M Mobile Lab Ltd Service for managing relationships with consumers or service users.
• Device: any internet-connected device, such as a phone, tablet, computer, or any other tool capable of accessing M Mobile Lab Ltd and its services.
  

2. SCOPE OF SERVICES

M Mobile Lab undertakes to deliver the Services to the Customer in accordance with the terms specified in the Service Level Agreement (SLA) or as mutually agreed upon in written form. Any modifications or updates to the Services will be communicated to the Customer in a timely manner.

3. CUSTOMER OBLIGATIONS

The Customer agrees to:

• Provide accurate and complete information to M Mobile Lab in connection with the Services.
• Ensure that all Customer Data is accurate, complete, and compliant with applicable laws and regulations.
• Comply with all applicable laws and regulations in connection with the use of the Services.
• Use the Services only for the purpose for which they are intended and in accordance with the terms of this Agreement.
• Not use the Services to engage in any illegal or unauthorized activities, including but not limited to hacking, spamming, or distributing malware.

4. CONFIDENTIALITY

Each party agrees to maintain the confidentiality of the other party's Confidential Information and to use such information only for the purpose of performing its obligations under this Agreement. The parties agree to take all reasonable measures to protect the confidentiality of such information.

5. DATA PRIVACY POLICY 

• We will handle your information in compliance with our Privacy Policy. By using our services, you authorize us to utilize your data for the purpose of enhancing and delivering our services.

6. INTELLECTUAL PROPERTY

M Mobile Lab retains all intellectual property rights in and to the Services, including but not limited to software, hardware, and methodologies. The Customer agrees not to reproduce, modify, or distribute any of M Mobile Lab's intellectual property without prior written consent.

7. PAYMENT TERMS

The Customer agrees to remit to M Mobile Lab the fees delineated in the SLA or as otherwise mutually arranged in written form. Payment terms require settlement within 30 days from the invoice date. Failure to adhere to the payment timeline will result in automatic account suspension until all outstanding balances are settled and both parties reach a mutual accord.

Accepted payment methods include bank transfer, credit card, or other methods agreed upon by both parties. Late payments may incur interest charges of 3.5% or suspension of services.

8. WARRANTY DISCLAIMER

M Mobile Lab offers its Services on a basis of "as is" and "as available", without any warranties, whether express or implied. M Mobile Lab explicitly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. LIMITATION OF LIABILITY

In no event will M Mobile Lab Limited be liable for any consequential, indirect, special, punitive, or incidental damages arising from or related to this Agreement, including but not limited to loss of data, business interruption, or loss of profits. M Mobile Lab's liability for damages will be limited to the amount of fees paid by the Customer to M Mobile Lab in the 12 months preceding the event giving rise to the claim.

10. INDEMNIFICATION

The Customer agrees to indemnify and hold harmless M Mobile Lab, its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses arising from or related to the Customer's use of the Services, including but not limited to claims of intellectual property infringement, defamation, or breach of confidentiality.

11. TERMINATION AND OFF-BOARDING

Either party may terminate this Agreement with a written notice of 30 days to the other party. Upon termination, the Customer shall promptly discontinue the use of the Services, and M Mobile Lab will commence the  delivery of  all Customer Data back to the Customer. Upon conclusion, all outstanding fees must be settled, and the utilization of our services must be discontinued.

Here is an outline of the off-boarding process with the client and service provider:

Initially, the service provider is required to formally notify the client regarding the impending termination, furnishing comprehensive information pertaining to the cessation.

The service provider, M Mobile Lab, must transfer all project documentation, work logs, and any other relevant data to the client. This can be done using secure file transfer methods or cloud-based storage solutions.

The service provider must also transfer all relevant software, hardware, and infrastructure assets to the client. This can be done through a series of handovers, during which the service provider will explain how the assets are configured and function.

The client and service provider must have a final review meeting to confirm that all data, assets, and documentation have been successfully transferred and to ensure that the project closure is complete.

Finally, the client and service provider must complete and sign any necessary legal documentation to finalize the termination process. This may include releasing mutual obligations, ensuring proper rights assignments, and ensuring that any contractual liabilities have been fulfilled.

This termination process ensures a comprehensive understanding between all parties involved, facilitating a seamless transition and minimizing potential disruptions or miscommunications. It also establishes a structured framework for the transfer of project data, assets, and responsibilities to the client, thereby guaranteeing a successful and efficient project closure.

12. GOVERNING LAW

This Agreement will be governed by and construed in accordance with the laws of Jamaica. Any disputes arising from or related to this Agreement will be resolved through binding arbitration in accordance with the rules of the Jamaica International Arbitration Centre Limited (JAIAC).

13. ENTIRE AGREEMENT 

This Agreement constitutes the entirety of the understanding between the parties hereto, and it supersedes any and all prior or contemporaneous agreements or arrangements, whether oral or written, relating to the subject matter herein.

14. AMENDMENTS

M Mobile Lab reserves the right to modify or update these Terms at any time without notice. The Customer's continued use of the Services will be deemed acceptance of any changes to these Terms.

Miscellaneous

Upon utilizing our services, you hereby consent to the terms set forth. We extend our gratitude for selecting M Mobile Lab as your service provider.

These terms constitute the comprehensive agreement between you and M Mobile Lab. Should any provision within these terms be deemed invalid or unenforceable, the remaining provisions shall persist in full force and effect.

By using our services, you agree to these Terms. Thank you for choosing M Mobile Lab.

1. CONTACT INFORMATION

If you have any questions or concerns about these Terms, please contact us at:

• Website https://www.mobile-lab.org
• You can also contact us by Phone at: 876-622-3861 or 876-622-3970
• Email info@mobile-lab.org
• Address: 59 1/2 Mannings Hill Road, Kingston, Jamaica W.I.

Return & Refund Policy

Thank you for choosing to shop with M Mobile Lab Ltd. We value your preference for our products and strive to ensure that your journey of exploring, evaluating, and purchasing our offerings is both seamless and rewarding.

As per the terms and conditions governing transactions at M Mobile Lab Ltd, it is imperative to adhere to the stipulations outlined below in conjunction with our Policy.

In the event of any product/service dissatisfaction or discrepancy, customers are entitled to request a refund and return within a period of 1 week.

For product returns, it is mandatory to strictly adhere to the following guidelines: The product must be returned in its original packaging as dispatched by our company.

Refunds

We are devoted to delivering the best products to our customers. Every product you choose undergoes a comprehensive inspection, is rigorously examined for defects, and is then meticulously packaged with the highest level of care. This process is carried out to ensure your utmost satisfaction with our products.

Before processing the ordered item, we conduct a comprehensive quality check to ensure its integrity. Our team meticulously packages the product with utmost care to prevent any damage during transit. Please be advised that M Mobile Lab Ltd is not responsible for damages incurred during transportation.

Regrettably, there are occasions when the product(s) you have chosen are not currently in stock, or when we encounter inventory and quality control issues. In such circumstances, it may be necessary to cancel your order. Rest assured, you will receive prior notification to mitigate any concerns regarding your order. If your payment was made online (not Cash on Delivery), a refund will be processed upon confirmation by our team.

Upon receipt of your returned product, our team will promptly conduct a thorough evaluation to ensure compliance with the aforementioned guidelines. Should your return meet the specified criteria, we will initiate the refund process for your purchase. Please note that the refund may require a few days for processing, and you will receive a notification once the transaction is completed.

Shipping

It is essential to emphasize that the onus of covering the expenses for return shipping rests solely on the customer when engaging with M Mobile Lab Ltd. Irrespective of whether the item was dispatched with complimentary shipping, customers are obligated to incur all costs linked to the return shipping procedure. Hence, it is imperative for customers to comprehend and consent to this policy prior to completing a purchase.

Your Consent

By utilizing our platform, creating an account, or completing a transaction, you are indicating your acceptance of our Return & Refund Policy and pledging to comply with its provisions. Your cooperation is greatly appreciated.

Changes To Our Return & Refund Policy

If it becomes necessary to revise, amend, or modify this document to align with our Service and policies accurately, such changes will be prominently showcased here. Your continued use of the Service implies your acceptance of the updated Return & Refund Policy. Should you choose not to agree to this or any revised Return & Refund Policy, you retain the option to delete your account.

Contact Us

If you encounter any dissatisfaction with our products or services, please do not hesitate to contact us. We are committed to addressing your concerns and resolving any issues to your satisfaction.

• • Website https://www.mobile-lab.org
  • You can also contact us by Phone at: 876-622-3861 or 876-622-3970
  • Email info@mobile-lab.org
  • Address: 59 1/2 Mannings Hill Road, Kingston, Jamaica W.I.

Cookie Policy

Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website.  For example, this helps maintain your sessions (so you don't have to log in again) or keep track of your shopping cart.

Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Here is an overview of the cookies that may be stored on your device when you visit our website:

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies; each browser is a little different, so look at your browser's help menu to learn the correct way to modify your cookies.

We do not currently support Do Not Track signals, as there is no industry standard for compliance.