Job Summary

The Odoo Trainer is responsible for delivering high-quality training and user enablement for Odoo ERP implementations. This role focuses on educating end users, administrators, and stakeholders on how to effectively use Odoo modules and workflows to support business operations. The trainer works closely with implementation, functional, and support teams to ensure successful user adoption, knowledge transfer, and ongoing system utilization.

Key Responsibilities

Training Delivery

• Conduct structured Odoo training sessions for end users, administrators, and management (in-person and remote).

• Deliver role-based and module-specific training (e.g., Sales, Accounting, Inventory, CRM, HR, Manufacturing).

• Adapt training materials and sessions to suit different user skill levels and business needs.

• Provide hands-on demonstrations and guided exercises within Odoo environments.

Training Development & Documentation

• Develop, customize, and maintain Odoo training materials, including user guides, manuals, presentations, and videos.

• Create and update training documentation based on system configurations and business processes.

• Develop FAQs and quick reference guides to support post-training learning.

User Adoption & Support

• Support users during and after go-live to ensure smooth adoption of Odoo.

• Answer functional “how-to” questions and guide users on best practices (without performing system development).

• Identify user challenges and training gaps, and recommend additional training or improvements.

Collaboration & Knowledge Transfer

• Work closely with Odoo functional consultants and implementation teams to understand system configurations and workflows.

• Participate in requirement review sessions to align training with business processes.

• Provide feedback to implementation teams on usability issues or common user challenges.

Assessment & Continuous Improvement

• Assess trainee understanding and training effectiveness through feedback and evaluations.

• Continuously improve training content and delivery methods based on user feedback and system updates.

• Stay up to date with new Odoo versions, features, and module enhancements.

Skills & Qualifications

Required Skills

• Odoo Knowledge: Strong functional knowledge of Odoo ERP and its core modules.

• Training & Facilitation: Proven ability to deliver engaging, clear, and structured training sessions.

• Communication: Excellent verbal and written communication skills with the ability to explain complex processes in simple terms.

• User-Focused: Patient, approachable, and committed to supporting user success.

• Organization: Strong planning and time-management skills.

• Adaptability: Ability to train users with varying levels of technical proficiency.

Preferred Qualifications

• Education: Degree or diploma in Information Systems, Business, Accounting, or a related field.

• Experience: 2+ years of experience training users on ERP systems (Odoo experience strongly preferred).

• Certifications: Odoo Functional Certification or relevant training/facilitation certifications are an advantage.

Job Environment

• Mix of office-based, remote, and on-site training depending on project needs.

• May require travel to client sites for training and go-live support.

• Collaborative, project-driven environment.

Employment Type: Full-Time

The Junior Accountant will be responsible for cunducting financial transactions, maintaining accurate financial records, preparing reports, and ensuring compliance with relevant accounting standards and regulations. This role plays a critical part in supporting business decisions through accurate financial data and analysis.

Key Responsibilities

• Manage day-to-day accounting operations including accounts payable, accounts receivable, general ledger, and bank reconciliations.
• Prepare and analyze financial statements and reports on a monthly, quarterly, and annual basis.
• Maintain and reconcile balance sheet and income statement accounts.
• Ensure compliance with statutory requirements (e.g., NIS, NHT, PAYE, GCT).
• Ensure timely filing of tax returns and financial reports.
• Support internal and external audits by preparing required documentation.
• Collaborate with other departments to provide financial insight and support.

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, or a related field.
• Experience in a similar role is a plus.
• Professional certification (ACCA, CPA, or equivalent) is an asset.
• Proficiency in accounting software (e.g., Odoo, QuickBooks, Xero, or similar).
• Strong knowledge of Jamaican tax laws and financial regulations.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and organizational skills.

Desired Attributes

• Integrity and professionalism.
• Ability to work independently and meet deadlines.
• Excellent communication and interpersonal skills.
• Adaptability to a fast-paced, dynamic environment.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and growth.
• Supportive and collaborative work environment.

Job Title: ICT Practitioner / IT Technician

Job Summary

The IT Technician will be responsible for installing, maintaining, and supporting computer systems, networks, and related technologies across Mobile Lab. The role serves as the first point of contact for technical issues and ensures reliable, secure, and efficient IT operations to support all departments.

Key Responsibilities

• Install, configure, and maintain hardware and software to ensure optimal usability.

• Diagnose and troubleshoot hardware, software, and network issues.

• Ensure compliance with electrical and IT safety standards.

• Repair or replace damaged or faulty hardware components.

• Upgrade systems to support compatible and up-to-date software.

• Install, configure, and update antivirus and security software.

• Test and evaluate new hardware and software prior to deployment.

• Provide technical support to users and act as the first point of contact for IT-related issues.

• Build and maintain positive working relationships with staff across all departments.

• Perform daily system and data backup operations.

• Maintain accurate and up-to-date technical documentation.

Requirements & Qualifications

• Certificate in Computer Repairs, Information Technology, or a related field.

• Minimum of 1 year experience in computer systems, networks, and IT maintenance.

• A+, Linux+, or Cisco Certified Network Associate (CCNA) certification is an advantage.

• Strong written and verbal communication skills.

• Excellent interpersonal and customer-service skills.

• Proficiency in software installation, system configuration, and basic database operations.

• Strong attention to detail.

• Effective analytical and problem-solving skills.

Core Competencies

• Technical troubleshooting

• System maintenance

• User support

• Documentation

• Security awareness

• Team collaboration

Job Summary

The ICT Customer Service Representative serves as the first point of contact for customers seeking assistance with ICT products and services. The role focuses on delivering excellent customer service, accurately capturing customer issues, and efficiently directing requests to the appropriate technical teams for resolution. The representative ensures clear communication, proper case documentation, and timely follow-up to maintain high levels of customer satisfaction, while also identifying opportunities to generate sales leads.

Key Responsibilities

Customer Support & Intake

• Serve as the primary point of contact for customer inquiries via phone, email, chat, or in person.

• Receive, log, and categorize customer issues related to ICT systems, software, hardware, and networks.

• Identify customer needs and ensure inquiries are directed to the appropriate technical team.

• Generate and qualify sales leads during customer interactions.

• Provide customers with general information about ICT products and services.

• Accurately record customer interactions, service requests, and resolutions in the helpdesk system.

Issue Coordination & Escalation

• Assess the nature and urgency of customer issues and route them to the correct technical support team.

• Escalate high-priority or critical incidents according to established procedures.

• Act as a liaison between customers and technical teams to ensure clear communication.

• Track open cases and follow up to ensure issues are being addressed in a timely manner.

Customer Communication & Satisfaction

• Keep customers informed of issue status, updates, and expected resolution timelines.

• Ensure prompt, professional, and empathetic communication at all times.

• Follow up with customers after resolution to confirm satisfaction.

Product Knowledge & Guidance

• Maintain a working knowledge of company ICT products and services to answer basic questions.

• Provide customers with usage guidance, documentation, or references where applicable (without performing technical troubleshooting).

Reporting & Documentation

• Identify recurring customer issues and report trends to management.

• Assist in improving customer service workflows and communication processes.

Skills & Qualifications

Required Skills

• Customer Service Skills: Strong interpersonal skills with a customer-focused mindset.

• Communication: Excellent verbal and written communication skills.

• Organization: Strong attention to detail for accurate issue logging and follow-up.

• Time Management: Ability to manage multiple customer requests in a fast-paced environment.

• Team Collaboration: Ability to work closely with technical and sales teams.

• Basic ICT Awareness: General understanding of ICT terminology and services (no hands-on troubleshooting required).

Preferred Qualifications

• Education: Degree or diploma in Information Technology, Business Administration, or a related field.

• Experience: 1–3 years of experience in customer service, service desk, or call center environments.

• Certifications: ITIL Foundation or customer service certifications are an advantage.

Job Environment

• Fast-paced customer-facing environment with high interaction volume.

• Primarily office-based, with potential for remote or hybrid support depending on company needs.