IT Technician Responsibilities:

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met.
• Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.

IT Technician Requirements:

• Minimum of One certification in IT or related field.
• Minimum 5 CXC or Equivalent
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Proficient in database programming and software installation.
• Attention to detail.
• Good problem-solving skills.

IT Technician Responsibilities:

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met.
• Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.

IT Technician Requirements:

• Bachelor's degree in computer science or related field.
• 1+ years of experience in computer networks and systems maintenance.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Proficient in database programming and software installation.
• Attention to detail.
• Good problem-solving skills.

Job Summary:

We are seeking an experienced and skilled Odoo Specialist to join our team. The ideal candidate will have in-depth knowledge of Odoo ERP, its various modules, and customization techniques. You will be responsible for the development, implementation, customization, and support of Odoo solutions, ensuring optimal functionality and efficiency for business processes.

Key Responsibilities:

• Implement, configure, and customize Odoo modules to meet business requirements.

• Develop and maintain custom Odoo modules using Python, XML, and JavaScript.

• Integrate Odoo with third-party applications and APIs.

• Optimize and troubleshoot Odoo performance, resolving technical issues.

• Provide support and training to end-users on Odoo functionalities.

• Maintain Odoo security standards, ensuring data integrity and protection.

• Develop and customize reports using QWeb and other Odoo reporting tools.

• Collaborate with cross-functional teams to enhance and automate business workflows.

• Stay updated with the latest Odoo releases and best practices.

• Document technical specifications, customizations, and user manuals.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum 1 years of experience working with Odoo (v14, v15, v16, v17 preferred).

• Strong proficiency in Python, PostgreSQL, XML, JavaScript, and Odoo framework.

• Experience with Odoo customization, module development, and database management.

• Familiarity with Odoo’s ORM, workflows, and business logic.

• Hands-on experience with Odoo Studio, QWeb reports, and Odoo.sh.

• Experience in integrating Odoo with third-party applications using APIs.

• Knowledge of front-end technologies (HTML, CSS, Bootstrap) is a plus.

• Strong problem-solving skills and attention to detail.

• Excellent communication skills and ability to work collaboratively.

• Experience with Agile methodologies and version control systems (Git, Bitbucket).

Preferred Qualifications:

• Odoo certification is a plus.

• Experience in Odoo migration and upgrading existing Odoo systems.

• Knowledge of Docker, Kubernetes, or cloud-based Odoo hosting.

• Experience in accounting, HR, sales, inventory, and e-commerce modules.

• Background in ERP implementation for manufacturing, retail, or service industries.

Benefits & Perks:

• Competitive salary and performance-based incentives.

• Paid time off.

• Career growth opportunities and professional development.

• Collaborative and innovative work environment.

Job Summary

Employment Type: [Full-Time/Part-Time]. Reports To: C.E.O

The Accountant will be responsible for managing financial transactions, maintaining accurate financial records, preparing reports, and ensuring compliance with relevant accounting standards and regulations. This role plays a critical part in supporting business decisions through accurate financial data and analysis.

Key Responsibilities

• Manage day-to-day accounting operations including accounts payable, accounts receivable, general ledger, and bank reconciliations.
• Prepare and analyze financial statements and reports on a monthly, quarterly, and annual basis.
• Maintain and reconcile balance sheet and income statement accounts.
• Process payroll and ensure compliance with statutory requirements (e.g., NIS, NHT, PAYE, GCT).
• Assist with budgeting, forecasting, and financial planning activities.
• Ensure timely filing of tax returns and financial reports.
• Support internal and external audits by preparing required documentation.
• Develop and implement accounting policies, procedures, and controls.
• Collaborate with other departments to provide financial insight and support.

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, or a related field.
• Minimum of 3 years’ experience in a similar role.
• Professional certification (ACCA, CPA, or equivalent) is an asset.
• Proficiency in accounting software (e.g., Odoo, QuickBooks, Xero, or similar).
• Strong knowledge of Jamaican tax laws and financial regulations.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Excel and other MS Office applications.

Desired Attributes

• Integrity and professionalism.
• Ability to work independently and meet deadlines.
• Excellent communication and interpersonal skills.
• Adaptability to a fast-paced, dynamic environment.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and growth.
• Supportive and collaborative work environment.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

IT Technical Manager

Position Summary

The IT Technical Manager is responsible for overseeing all technical aspects of the organization’s IT infrastructure and operations. This role involves strategic planning, implementation, and maintenance of technology solutions that ensure secure, efficient, and scalable systems aligned with business goals. The IT Technical Manager leads a team of IT professionals, manages projects, and ensures high system availability, performance, and compliance.

Key Responsibilities

1. IT Infrastructure Management

• Design, implement, and maintain IT systems, including servers, networks, storage, and cloud environments.
• Ensure system availability, performance, and scalability in line with organizational needs.
• Develop and manage disaster recovery and backup strategies to mitigate operational risks.

2. Team Leadership and Management

• Lead, mentor, and manage a team of IT professionals (system administrators, network engineers, and support staff).
• Assign tasks, provide technical guidance, and conduct regular performance evaluations.
• Foster a collaborative, high-performing IT culture focused on innovation and continuous improvement.

3. Project Management

• Plan, coordinate, and oversee IT projects from initiation to completion.
• Collaborate with internal stakeholders to define requirements, scope, and deliverables.
• Ensure all projects are delivered on time, within scope, and within budget.

4. Security and Compliance

• Implement and monitor IT security policies and procedures to safeguard data and infrastructure.
• Ensure compliance with relevant regulatory and industry standards.
• Proactively identify vulnerabilities and recommend improvements.

5. Technical Support and Troubleshooting

• Provide technical leadership for the resolution of complex IT issues.
• Develop and enforce IT support processes and service-level agreements (SLAs).
• Oversee end-user support to ensure timely and effective issue resolution.

6. Vendor and Budget Management

• Manage relationships with IT vendors, service providers, and consultants.
• Evaluate and procure hardware, software, and IT services.
• Develop, manage, and track the IT department’s operational and capital budgets.

7. Strategic Planning

• Stay abreast of emerging technologies and assess their applicability to business operations.
• Contribute to the organization’s IT strategy, roadmap, and digital transformation initiatives.
• Provide recommendations to enhance system efficiency, productivity, and cost-effectiveness.

Qualifications and Skills

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5–7 years of progressive experience in IT management or a similar technical leadership role.
• Demonstrated success in managing IT teams and delivering complex technology projects.

Technical Expertise

• Strong understanding of networking, servers, storage systems, and cloud infrastructure.
• Experience with cybersecurity best practices and compliance frameworks.
• Proficiency with Windows, Linux, and virtualization technologies (e.g., VMware, Hyper-V).

Soft Skills

• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and interpersonal skills for cross-functional collaboration.
• Proven leadership, team-building, and mentoring capabilities.

Certifications (Preferred)

• ITIL, PMP, or other project management certifications.
• Microsoft, Cisco, or AWS certifications (e.g., MCSE, CCNP, AWS Solutions Architect).

Key Performance Indicators (KPIs)

• System uptime and reliability
• Project delivery – on time and within budget
• Team performance and development metrics
• Compliance with security and regulatory standards
• End-user satisfaction levels

Work Environment

• Primarily office-based, with occasional remote work flexibility.
• May require after-hours support and availability during critical system incidents or emergencies.

Sample account manager job description

​At M Mobile Lab Limited client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships 
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

• Internship or professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 
• Excellent organizational skills and attention to detail

Preferred skills and qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
• Professional certification (ex: from Strategic Account Management Association)