This test is designed to assess a candidate’s basic ICT knowledge, customer service skills, and practical troubleshooting ability.

It evaluates how well candidates understand fundamental computer concepts, respond to user support scenarios, and apply logical steps to resolve common technical issues in a customer service environment.

Instructions

• The test consists of multiple-choice questions divided into sections.

• Only one answer is correct for each question.

• Read each question carefully before selecting your answer.

• Choose the answer that best reflects best practice in ICT support and customer service.

• Do not overthink the questions; answer based on basic ICT knowledge and common sense.

• There is no negative marking for incorrect answers.

• Complete the test within the allotted time.